Employee Relations Advisor

About the role

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Summary: The Employee Relations Advisor serves as the first point of contact for employee relations matters, addressing employee concerns, workplace issues, and policy questions. This role focuses on resolving routine cases and providing support to managers and employees, ensuring fair and timely outcomes while adhering to company policies and local labor laws. The Advisor collaborates closely with the Employee Relations Manager and Senior Advisors to escalate complex or high-risk cases as needed. This role delivers consistent, high-quality service and supports the overall success of the Employee Relations function.

Responsibilities

• Serve as the primary contact for employees and managers seeking guidance on workplace issues, policy questions, or performance management concerns.
• Conduct intake and initial assessments of employee relations cases, ensuring accurate documentation and escalation of complex or high-risk cases to Senior Advisors or the Manager as appropriate.
• Provide guidance to managers and employees on the interpretation and application of company policies, escalating nuanced or legally sensitive issues.
• Partner with site leadership and HR to facilitate early intervention and resolution of employee concerns, ensuring a fair and professional approach.
• Maintain accurate and thorough case documentation in the case management system, adhering to SLAs and data integrity standards.
• Coach managers on routine employee relations matters, equipping them to handle workplace situations effectively and fairly.
• Assist in the development and continuous improvement of employee relations processes, providing feedback to the team based on recurring trends in cases.
• Collaborate on employee relations projects and initiatives, supporting the team in efforts to enhance the employee experience and ensure compliance with policies.

Requirements

• Education : Bachelor's degree in Human Resources or a related field.
• Experience : Working experience in employee relations or HR for 2-5 years for Employee Relation Advisor OR over 6 years of experience for Sr. Employee Relation Advisor
• Skills : Strong interpersonal and communication skills, ability to handle sensitive situations with professionalism, and experience applying HR policies. Demonstrated understanding of employee relations practices, performance improvement processes, and policy interpretation.
• Language : Proficiency in English and Thai required.
• Other : Basic knowledge of employment laws and regulations, excellent organizational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment
• Our Commitment to Our People
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
• Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
• Our Commitment to Inclusion & Belonging
• At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employ

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