Medical Assistant - Indianapolis

About the role

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments. ESSENTIAL DUTIES & RESPONSIBILITIES Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff. Welcomes patients and visitors by greeting them, in person or on the telephone. Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties and answering questions Ensures availability of treatment information for the provider by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information. Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits. May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties. Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries. Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary. Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol. Perform other duties as assigned or required.