Manager, IT Governance: Scrum / Agile

Responsibilities

• Primary Duties and Responsibilities:
• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Team Leadership & Coaching
• Lead a high-performing team of Scrum Masters deployed across multiple product teams while managing relationships with managed service providers
• Foster a culture where delivery teams self-organize and achieve objectives through coaching rather than directive management
• Create a psychologically safe environment that encourages transparent problem-solving, constructive conflict resolution, and continuous improvement
• Implement robust accountability frameworks to ensure Scrum Masters fulfill their roles effectively while monitoring team performance metrics
• Serve as the Jira Product Manager, governing project configurations, workflows, permission schemes, and board setups to ensure consistency and alignment across product teams
• Organizational Agile Transformation
• Partner directly with the group Director and cross-functional senior leaders to evolve enterprise Agile capabilities that align with changing business priorities
• Design and implement systematic approaches to mature Agile teams/squads from foundational to advanced practices
• Develop and socialize Agile best practices tailored to the organization's unique context and challenges
• Conduct regular Agile maturity assessments, using insights to create targeted improvement roadmaps
• Own the implementation of the Jira instance strategy, including scheme standardization, custom field management, and automation rules that support Agile maturity progression
• Design and maintain Jira dashboards and Advanced Roadmaps (formerly Jira Portfolio) views that provide leadership with real-time delivery visibility
• Stakeholder Engagement & Communication
• Serve as a strategic advisor to Product Owners and delivery teams, modeling servant leadership principles
• Facilitate critical discussions and decision-making forums that drive clarity and alignment
• Establish multi-directional communication frameworks that enhance transparency and information flow
• Proactively identify and mitigate project risks through structured governance approaches
• Continuous Improvement
• Champion a data-driven approach to measuring and improving team performance
• Lead regular retrospectives at the program level to identify systemic improvement opportunities
• Create feedback mechanisms that promote ongoing learning and adaptation
• Continuously evaluate and optimize Jira configurations, automations, and integrations to reduce friction and improve team velocity tracking
• This role requires an exceptional leader who can balance tactical execution with strategic vision, adeptly navigate complex organizational dynamics, and drive measurable improvements in delivery capabilities while nurturing a collaborative Agile culture.
• Supervisory Responsibilities:
• Manages a team

Requirements

• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions.
• Agile Leadership & Transformation
• Demonstrated success guiding organizations through Agile transformations with proven frameworks for building high-performing Agile teams
• Extensive experience leading Scrum Masters, including career development and professional growth of direct reports
• Practical experience implementing and managing Agile-specific metrics and KPIs that drive meaningful improvement
• Technical Knowledge
• Deep understanding of Scaled Agile Framework (SAFe) with direct implementation experience
• Hands-on experience with multiple Agile methodologies beyond S

Benefits

Additional Information

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP***** To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

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