Customer Relations Associate

Responsibilities

• Greets and assists customers in a professional and friendly manner upon entrance into the dealership
• Reviews dealership calendar daily to be aware of scheduled appointments and deliveries; generates floor activity reports
• Provide customer service, which may include to greet and direct customers, obtain contact information, and documentation of vehicle mileage
• Ensure timely and accurate recording of customer and floor traffic information into daily log
• Answer incoming phone calls and direct calls or relay messages to appropriate parties
• Maintain professional appearance of showroom and work area

Requirements

• High school graduate or equivalent
• Minimum 6 months of customer service, receptionist and/or clerical experience
• Must be able to type 35 wpm
• Proficient in Microsoft Excel
• Dedication to customer service excellence
• Excellent written and verbal communication skills
• Maintain a professional appearance
• Must be able to work a flexible part time schedule; days and hours TBD

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Company Intel

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