Customer Success Lead

Requirements

• 3+ years of experience in customer success or support roles, with at least 1 year in a leadership position.
• Strong understanding of B2B software.
• Exceptional communication and interpersonal skills.
• Proven ability to lead and mentor a team.
• Strong analytical and problem-solving skills.
• Experience working with customer support tools and software.
• Ability to manage multiple priorities in a fast-paced environment.
• Prior experience in multifamily property management is a 'nice to have' but not required.

Additional Information

We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.

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Company Intel

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