Returns Supervisor

About the role

Supervises and coordinates the activities and associates of the Returns Department. Responsible for the accuracy and punctuality of all returns, including but not limited to credit customer accounts for product returns, evaluate merchandise for defects. Reconcile invoices and credits for the credit department and customer service. Handles and support with refusals and its process. Supervises and coordinates associates for maximum safety, and productivity without sacrificing quality. Will report and support the Operations Manager with returns record keeping, staffing needs, overtime needed, and or staff reduction when business changes. Assists and supports operations manager by identifying work procedures, prepare work schedules, train and develop associates, and expedite workflow. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Responsibilities

• You will provide leadership support to the returns department and support the operations departments as needed. Delivering high efficiencies in the assigned KPI's to meet both the internal and external customers.
• The primary functions of this role, include but are not limited to:
• Oversee and support the returns department and delegate job responsibilities to associates. Timekeeping of associates; including scheduling of lunches, breaks. Keep a steady workflow within the department.
• Assist in identifying associates that perform below the set goals and retrain if necessary. Train team members on proper procedures. Verifying all processes are performed accurately and to ensure completeness of the job.
• Ensure associates have the equipment & tools needed to perform duties successful. Perform regular department safety walkthroughs and follow safety protocols & policies.
• Remain in communication with leadership & management to ensure support is available. Communicate regular headcounts of the shift. Report any changes in the department.
• Credits customer accounts for shoes returned. Evaluates returned merchandise for defects, overstock, etc. Supports with creating standard operating procedures for the department.
• Monitors effectiveness and productivity to ensure goals are met. Research old invoices and credits for the Credit Department and Customer Service. Handles refusals and its process. Runs labels if needed, scans all cartons for put away or Back to Stock merchandise.

Requirements

• Team Player
• People Person
• Positive Person
• Analytical
• We'd love to hear from people with
• 1 - 3 years of leadership related experience
• 1-2 years of returns department or similar experience
• Experience using Microsoft Office, particularly Excel, WMS system experience, similar or same supply chain software being used currently at the site
• What We'll Give You -
• Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
• Equal Employment Opportunity

Benefits

Additional Information

Job Title: Returns & Mini-Mod Supervisor Location: Mooresville, Indiana

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