Skip to main content
Back to jobs

Customer Design & Improvement Lead

External
agreenspace logoAgreenspace · Melbourne Victoria
Full-timeOn-site1w ago
MentoringSalesforce
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Spot what's slowing us down (and fix it) across Freight customer journeys.
  • Lead cross-functional improvement projects, workshops and journey mapping.
  • Reduce rework, duplication and manual processes to lift productivity.
  • Drive operational readiness for new products, services and policy changes.
  • Turn customer feedback, complaints and data into real improvements.
  • Track and report impact CX uplift, efficiency gains, measurable outcomes.

Requirements

  • Strong stakeholder influence and credibility across teams and leaders.
  • A continuous improvement mindset with sharp analytical thinking.
  • Confident communication and facilitation skills.
  • Energy, drive and a "let's make it better" attitude
  • Curious and collaborative mindset with a passion for team work.
  • Advanced proficiency in Salesforce
  • Why This Role?
  • Because this is where real change happens. You'll have the platform to improve how we work, elevate customer experience, and leave a visible legacy across Freight.
  • About Team Global Express
  • Why TGE
  • We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Benefits

Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave

Additional Information

Note: Can be based in Melbourne (Airport) or Brisbane (Karawatha) Love fixing what's broken, simplifying the complex, and making things run better? This is your chance to step into a high-impact role and shape how Freight delivers customer experience end-to-end. We're looking for a Customer Design & Improvement Lead to drive smarter, faster, smoother customer processes across Customer Service, Customer Success, Onboarding/Implementation and Premium Customer Service. Reporting to the GM, Customer Experience - Freight, you'll lead the optimisation agenda cutting friction for customers, reducing wasted effort for teams, and making sure new products and services land seamlessly into scalable, fit-for-purpose processes.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at agreenspace? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect