Senior Manager, People Operations (Global Remit)

About the role

The Senior Manager, People Operations leads the global delivery of People Operations, ensuring accurate, compliant, and consistent execution of employee lifecycle processes at scale. This role is accountable for defining and elevating the effectiveness of the People Operations operating model, translating it into clear service delivery standards, controls, and execution expectations. Serving as a key governance and operational enablement layer for data integrity, process governance, and audit readiness across Workday and the broader People systems landscape, the role ensures reliable downstream outcomes. Operating with a global remit, the individual strengthens operational discipline and drives improvements through automation and AI-enabled solutions to enhance efficiency, scale impact, and deliver a seamless employee experience globally. Leading a globally distributed team across APAC, EMEA, and the Americas, this role drives consistent global standards, seamless cross-regional delivery, and effective coordination across time zones.

Responsibilities

• Global Service Delivery & Operations Management
• Drive a global-first operating approach that balances standardized workflows with necessary regional and compliance considerations
• Lead end-to-end delivery of employee lifecycle processes globally, ensuring consistent execution against defined service levels, quality, and throughput
• Ensure accurate, timely, and consistent processing of transactions across regions in a high-volume environment
• Monitor operational performance and drive improvements to maintain service reliability and effectiveness
• Drive service excellence through scalable, user-centric operational practices and continuous improvement initiatives
• Use operational metrics and insights to identify trends, inform prioritisation, and support data-driven decision-making
• Operating Model Execution & Process Discipline
• Operationalise and continuously refine the People Operations operating model, ensuring clarity of roles, responsibilities, and ownership across the broader People team
• Standardise processes globally while ensuring appropriate regional compliance and flexibility
• Drive adherence to defined processes and remove inefficiencies or low-impact activities
• Data Integrity, Controls & Governance
• Ensure the accuracy, completeness, and integrity of employee data within Workday as the system of record
• Establish and enforce process controls and governance frameworks, ensuring consistent application of standards and minimising operational and compliance risk across regions
• Oversee audit readiness and support internal and external audits (including SOX where applicable)
• Ensure minimal downstream issues attributable to upstream data or process failures
• Systems, Automation & AI Enablement
• Drive process improvements that simplify and enhance the employee and manager experience while reducing manual touchpoints
• Lead operational transformation initiatives through process redesign, automation, and scalable operational models
• Leverage system capabilities, AI-enabled tools, and technology solutions to improve efficiency, scalability, and operational insight
• Partner with People Systems and Technology teams to optimise Workday and related platforms, ensuring strong system governance, usability, and reliable service delivery
• Cross-Functional Partnership & Stakeholder Management
• Partner with Global People and cross-functional teams to ensure clear ownership, seamless handoffs, and consistent execution across the employee lifecycle
• Act as a key escalation point for complex operational issues and ensure timely, effective resolution
• Support alignment across functions to improve operational efficiency and service delivery
• Team Leadership & Capability Building
• Lead, coach, and develop a globally distributed People Operations team across APAC, EMEA, and the Americas, ensuring strong regional coordination, operational consistency, and clear accountability across time zones.
• Set clear expectations for quality, accountability, and service delivery performance
• Build team capability in systems, process discipline, and problem-solving
• Drive a culture of precision, ownership, and continuous improvement
• Regional & Global Compliance Support
• Ensure adherence to labor laws and regulatory requirements across regions, in partnership with Legal and regional experts
• Support compliance activities, audits, and reporting requirements across jurisdictions
• Ensure consistent and compliant execution of People policies globally
• Here's what we are looking for :
• Experience & Expertise
• 10+ years of relevant experience in People Operations, HR Operations, or similar functions, including demonstrated experience leading geographically distributed teams across multiple regions and time zones within a global operating environment
• Strong hands-on experience with Workday, including transaction processing and data governance, with the ability to interpret and validate re

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Company Intel

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