Establish rapport with customers to overcome objections and successfully negotiate payment resolutions
Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills
Clearly explain account details, balances, and repayment options in a professional and compliant manner
Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries
Ensure timely and successful completion of assigned accounts and daily objectives
Identify issues requiring follow-up or escalation and clearly detail next steps for resolution
Maintain compliance with all federal, state, and company regulations while meeting performance expectations
Experience You'll Need:
High School Diploma or equivalent (required)
Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred)
Strong communication, negotiation, and conflict ‑ resolution skills
Ability to manage challenging conversations while maintaining professionalism
Availability to work on-site for the first 90 days, Monday-Friday
Three early shifts: 8:00 am - 5:00 pm
Two late shifts: 12:00 pm - 9:00 pm and another shift 1:00pm-10:00pm
Experience That Would Be Great To Have:
Experience with the CUBS system.
Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
Ability to negotiate repayment plans effectively.
Strong problem-solving skills to resolve billing issues.
Proficiency in Microsoft Office.
Sponsorship:
Benefits at Fiserv:
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.
Benefits
Health insuranceEquity / stock options
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Executive Collector
About this Role:
As an Executive Collections Representative, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.
You will manage complex, higher ‑ balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity. Success in this role requires strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that directly support departmental and organizational goals.
Fiserv · Marietta, GA