Education and Experience requirements at this level consist of a bachelor's degree or an equivalent combination of education and experience, substituting one year of professional level experience in workforce development or information technology support for each year of the required education.
Special Skills/Requirements/Preferences
Computer Skills - Employee must be capable of proficiently using OESC's standard software (Microsoft Office - Word, O
The State of Oklahoma offers a comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
Position Essential Functions
Work in a deadline driven environment, handle multiple technical assistance requests at a time and provide positive outcomes.
Work closely with team members to ensure consistent, objective, and accurate information is provided to customers in a timely manner.
Manage the account creation approval process to ensure the legitimacy of newly created accounts.
Research, test, and problem solve programs and system issues that staff and the public experience.
Work and manage system issue tickets received through a Help Desk Ticketing system.
Create new customized templates and modify existing templates when pulling ad-hoc data reports.
Develop customized reports and dashboards within the EmployOklahoma case management system.
Answer e-mails that are received from Employers, Staff, Job Seekers, and Claimants to assist them with program or Workforce system and UI system issues that they are experiencing.
Test issues that Employers, Staff, Job Seekers, and Claimants might experience with the Workforce system and UI system.
Provide business testing for fixes and new change requirements to the multiple programs within the Workforce and UI systems.
Create and prepare special assignments using a variety of computer applications, including Microsoft Office Suite (Word, Excel, Access, and PowerPoint).
Participate on workgroups and collaborate with other agency staff in the process of developing Workforce and Unemployment Insurances Systems
Research to determine if Federal contractors are in compliance with the mandatory job listings requirements for the Federal Contractor Compliance Programs (OFCCP). Prepare OFCCP reports.
Verify OK Work Registration
Conduct quarterly data validation on WIOA Title I and Title III enrollments.
Maintain current knowledge of Federal regulations, State policies / procedures, and U.S. Department of Labor guidelines pertaining to Labor Exchange and Unemployment Insurance .
Follow required OESC safety / security protocols.
On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.
These job functions, responsibilities and activities may change at any time with or without notice.
Valued Knowledge, Skills, Competencies and Abilities
Knowledge of :
Methods of organization and management
Public administration
Agency policies and procedures
Grant or contract program requirements
The legislative process
Basic research and statistical techniques
Federal and state laws and regulations relating to administration of assigned programs.
Skill and Competencies :
Excellent verbal and written communication skills expressing ideas clearly and concisely.
Ability to :
Establish and maintain effective working relationships with others
Establish and develop training programs
Exercise good judgment in analyzing situations and making decisions
Organize and present facts and opinions
Physical Demands/Work Environment
Additional Information
Job Posting Title
Technical Systems & Support Officer
Agency
290 EMPLOYMENT SECURITY COMMISSION
Supervisory Organization
Employment Security Commission-UI Technical Unit
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Okgov · Oklahoma County