Staff Product Designer

About the role

Hi, my name is Ben V, Product Design Manager at Customer.io , and I'm looking for a Staff Product Designer to bring Design Craft, conviction, and AI-forward thinking to our product experience. This is a role that helped shape our design language, and we're looking for someone who can not only hold that bar but raise it. We're transforming our product toward an AI-era experience, and this role is central to that evolution. What we value Design Craft and conviction - you have opinions, you can defend them, and you're curious when challenged AI enthusiasm - you see AI as expanding what's possible, not threatening to craft, and can prove it. Systems thinking - you care about consistency, patterns, and the long-term health of the experience

Responsibilities

• Own end-to-end design for key product areas, from discovery and definition through delivery and iteration
• Set the Design Craft bar - lead critiques, challenge the team to do their best work, and advocate for quality at every stage
• Steward our design system in a lean environment - help own the component library, enforce consistency, and evolve patterns as we scale
• Bring AI-forward thinking to every product surface - identify AI opportunities, design for AI-native interactions, and push the team to think differently about what's possible
• Collaborate with Product and Engineering on strategy, tradeoffs, and roadmap decisions - with the user experience always at the center
• Help evolve our product from its established foundation toward a genuinely AI-era experience

Requirements

• 7+ years of product design experience with a portfolio that demonstrates clear Design Craft and conviction
• Experience in B2B SaaS with complex, data-driven product interfaces
• Ability to steward a design system without dedicated system manager support
• Genuine AI enthusiasm and demonstrated curiosity about designing for AI-native experiences
• Strong communication and critique skills. You can defend your decisions and give feedback that makes work better
• Comfort making design calls in ambiguous situations with incomplete information
• Close collaboration experience with Engineering and Product in a fast-moving environment
• Compensation & Benefits
• We believe in transparency. Starting salary for this role is $205k-$228k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• See full benefits here →
• Our Process
• No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
• 30-minute video call with a Recruiter
• 30-minute video call with the Hiring Manager
• 30-minute video call with cross-functional team member
• 60-minute design case and case review call
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
• Join us!
• Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read -

Benefits

Additional Information

About Customer.io Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

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