Positioning & Messaging: Help develop positioning and messaging for specific product lines (e.g., cell-free protein synthesis, PichiaWorks, enzymes) tailored to pharma and biotech R&D, academic and research labs, and tech bio / AI-driven protein screening customers.
Lead Generation: Research and identify potential customers in academia, biotech, and AI-driven discovery companies who would benefit from Ginkgo's specialized kits and reagents.
Campaign Execution: Help build and track email marketing campaigns, social media outreach, and conference materials targeting the scientific community; report on performance and iterate.
Order Management & Fulfillment Operations
Order Oversight: Monitor the e-commerce backend (e.g., Shopify/ERP) to ensure orders are processed accurately and move through the system without bottlenecks.
Logistics Coordination: Work closely with product operations and shipping teams to ensure cold-chain requirements are met and shipments are dispatched on time.
Inventory Tracking: Assist the product manager in monitoring stock levels of high-demand kits and reagents to prevent out-of-stock scenarios and inform reorder planning.
Customer Success & Experience
First-Line Support: Act as an initial point of contact for customer inquiries regarding order status, shipping timelines, and basic product questions.
Technical Troubleshooting: Coordinate with internal scientists to get answers for more complex technical questions and ensure customers receive timely, accurate responses.
Feedback Loop: Proactively reach out to customers post-purchase to gather feedback on product performance, unboxing, and overall experience, and feed insights back to product, science, and operations teams to drive future improvements.
Minimum Requirements:
Current enrollment in an undergraduate, master's, or PhD program in a techn
Benefits
Health insuranceEquity / stock options
Additional Information
Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe's growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
Commercial Operations & Marketing Intern, Ginkgo Reagents
Massachusetts, United States
Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe's growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
For the past 15 years, Ginkgo Bioworks has delivered bioengineering solutions for partners across biopharma and life sciences using optimized, high-throughput R&D processes. Ginkgo Reagents leverages this experience to develop, manufacture, and supply high-quality products-including cell-free protein synthesis, PichiaWorks protein expression, and proteins and enzymes-directly to customers in formats that are purpose-built for high-throughput, automated workflows. We design reagents that are reproducible, stable, and compatible with plate-based automation, reducing the time scientists spend on reagent prep so they can focus on designing and interpreting experiments. For our customers-from academic labs to pharma and AI-driven discovery companies-this translates into improvements in speed, throughput, scalability, and cost.
Job Description:
As the Commercial Operations & Marketing Intern on the Reagents team, you will play a critical role in the day-to-day success of Ginkgo's Reagents business. You won't just be watching-you will actively help manage the customer journey from the moment a scientist lands on our storefront to the moment their kit arrives in their lab. This role is a blend of digital marketing, sales and commercial operations, and customer success, and is ideal for a technical student who is curious about how science-based products are brought to market.
You will be mentored by members of the Reagents team and gain exposure to marketing, e-commerce operations, fulfillment, and customer success. In addition, you will have the opportunity to lead and support strategic initiatives that help the Reagents team operate more efficiently and serve customers more effectively.
The Ginkgo Bioworks Early Talent program is open to students who will return to their degree programs upon completion of their employment at Ginkgo. Candidates must be enrolled in a United States based institution and/or have work authorization in the United States to be eligible to participate.
Ginkgobioworks · Boston, MA