Govt* Customer Service Specialist - LiveChat/Calls

Responsibilities

• Handle customer enquiries via phone, email, and online channels
• Provide first-level support for account-related and system-related enquiries
• Assist users with account setup, password resets, and basic troubleshooting
• Accurately document and track enquiries within the system
• Deliver a positive customer experience through timely follow-up and resolution

Requirements

• Comfortable handling enquiries through phone and email
• Positive attitude and willingness to learn
• By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).
• This authorizes us to:
• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
• Thong Jia Qian (Joyce) - R1981781
• ScienTec Consulting Pte Ltd - 11C5781

Benefits

Additional Information

Customer Service Specialist / Helpdesk Support Government Project | Office Hours | Hybrid Work Arrangement 📍 Pasir Panjang 💰 Up to $3,200 Gross + Bonus 🕒 Monday to Friday, 8.45am - 6.00pm Join a team supporting digital services and public-facing platforms. This role is ideal for candidates who enjoy helping people, solving issues, and building a career in customer service or helpdesk support.

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