Lead Change and Communications Manager (ERP Program)

About the role

Griffith University is undertaking a major ERP transformation that goes beyond system replacement to deliver lasting business and organisational change. The program will reshape operating models, processes, policies, data and decision making frameworks, while building workforce capability and new ways of working. Spanning all areas of the University including Finance, HR, Payroll and Student Administration it aims to reduce complexity and risk, address longstanding challenges, and deliver sustainable strategic, financial, regulatory and service improvements. The Lead Change and Communication Manager is a senior leader responsible for driving the end-to-end change strategies and providing expert advice to enable a successful ERP transformation. The role will ensure successful delivery of complex organisational change initiatives, driving behaviour change, adoption snd minimising resistance. The role fosters collaboration, establishes fit-for-purpose methodologies and tools, and drives leading practice to optimise resources, manage risk and embed continuous improvement. Working closely with senior leaders, stakeholders, and cross-functional teams to enable business readiness, alignment and measurable benefits realisation. The role also oversees team performance, supports capability uplift through mentoring and training, and ensures change approaches are aligned with strategic priorities within a modern operating model.

Responsibilities

• Lead the design and delivery of large scale change management strategies for the ERP transformation program, defining approaches, guiding stakeholders and enhancing organisational maturity in change practices.
• Apply proven and structured change management methodologies to drive behaviour change, adoption, and embed new ways of working.
• Champion leading practice in methods and tools, ensuring consistent application of standards and driving continuous improvement across programs and teams.
• Measure organisational readiness, track, and report on change metrics, adoption, behaviour change, and benefits realisation
• Provide expert advice to drive operational readiness and translate strategy into outcomes, drawing on insights from multiple sources to deliver clear, high quality guidance.
• Shape user experience requirements, and design and implement targeted change interventions.
• Support organisational capability uplift by identifying improvement opportunities, conducting assessments and embedding initiatives that deliver measurable benefits.
• Support effective resourcing, professional development and stakeholder engagement, fostering strong relationships and enabling informed decision-making across the organisation.
• About you
• The occupant of this position will hold postgraduate qualifications and extensive relevant experience in Change Management Frameworks, tools and practice.
• Experience in higher education or involvement in large scale ERP transformation programs will be highly regarded.
• What we can offer
• This is a full time fixed term opportunity for 5 years based at Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations
• Griffith University's campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
• Salary
• HEW 10 - Base - $147,057.74 + 17% super. Full package $172,057.55.
• Why join Griffith?
• Why join Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:
• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives - on campus Gym facilities
• At Griffith, we're committed to providing a safe and inclusive environment for all - whoever you are and wherever you're from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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