Public Safety Service Asset & Configuration Analyst

Benefits

Additional Information

OPEN TO OTI EMPLOYEES ONLY The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more. The successful candidate will serve as the Public Safety Service Asset and Configuration Analyst within the Public Safety Service Management Division. This role is responsible for the design, implementation, governance, and continuous improvement of Configuration Management Database (CMDB) processes, policies, and standards. The incumbent will ensure standardized methodologies are used to identify, record, maintain, report on, and verify IT asset configurations, including associated documentation and service relationships. This includes establishing and maintaining traceability between configuration items (CIs) and dependent business services to support operational resilience and informed decision-making. The Service Asset and Configuration Analyst will oversee the day-to-day administration of CMDB activities, working collaboratively with cross-functional stakeholders to ensure data integrity, process efficiency, and alignment with IT Service Management (ITSM) practices. The role will monitor CMDB performance metrics, lead Continuous Service Improvement (CSI) initiatives, and proactively address gaps or deficiencies. Acting as the primary point of contact for CMDB-related inquiries, the incumbent will provide governance oversight, publish health and compliance metrics, and track organizational progress toward strategic Public Safety and Emergency Management objectives. Responsibilities will include: - Implement, configure, and maintain CMDB processes, procedures, and work instructions in alignment with ITIL v3/v4 best practices - Ensure accurate documentation and disciplined usage of the CMDB across financial management, contract management, inventory tracking, software license management, Remedy / Helix project support, service support functions, and asset disposal processes - Record, administer, track, and validate all service assets, including hardware (servers, laptops, desktops, network equipment) and software (licensed applications and subscriptions) - Control and manage unassigned assets and ensure structured retirement and secure disposal in accordance with governance standards - Monitor compliance across divisions and provide coaching, guidance, and mentorship to CMDB users - Validate CMDB data accuracy and assign corrective actions to technical teams when discrepancies are identified between recorded and actual configurations - Define and register configuration items (CIs), including required attributes and relationship mappings to support ITSM processes - Establish and execute CMDB audit practices to ensure ongoing data integrity and policy adherence - Reconcile discrepancies between CMDB records, discovery tools, and authoritative production repositories - Develop and manage policies and procedures ensuring CIs comply with naming conventions, object classifications, environment designations, service mapping, lifecycle states, documentation standards, version controls, and release baselines - Govern and maintain accurate business/IT service dependency mapping throughout the asset lifecycle - Ensure all changes to Configuration and Asset Management processes are properly reviewed, approved, and communicated prior to implementation - Plan, coordinate, and oversee the deployment of new or updated Configuration and Asset Management systems in partnership with Solutions and Architecture teams - Perform special projects and strategic initiatives as assigned. HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY OPEN TO OTI EMPLOYEES ONLY Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply. Please go to www.cityjobs/jobs/search and search for Job ID# 779646 * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program OTI participates in E-Verify #LI-DNI COMPUTER ASSOC (OPERATIONS) - 13621 1. A certificate from an accredited technical school (approximately 675 hours) with a speciali