Client Experience Consultant -(Japanese Speaking)

About the role

Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Managed Services own this process and are the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services first line team proactively monitor exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client's ever-changing priorities and corresponding queries. Client Managed Services Feed Management team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally. Client Managed Services Service Performance Managers own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Client Experience team ensure the client's service operates within a set of KPI's and make suitable adjustments to ensure it continues to do so. Service Performance teamwork with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, the Client Experience team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client's challenges.