Engineering Manager, ServiceNow Platform

About the role

The Engineering Manager - Service NAB is accountable for the end‑to‑end reliability, security, delivery, and continuous improvement of the Service NAB platform. Provides technical and people leadership to engineering teams responsible for both business‑as‑usual platform operations and strategic project delivery Ensures Service NAB operates as a stable, scalable, and compliant enterprise platform Aligned with NAB's technology strategy, risk posture, and regulatory obligations. Manage contracted and future value optimisation initiatives. Support the HO SMP in all third-party management activities to deliver on initiatives and business outcomes. Manage impacts to NAB from any service provider incidents. Adherence to key third-party management related policies, and standards. YOUR CAPABILITIES Essential Capabilities ServiceNow platform operations and delivery knowledge. Engineering standards, design quality, and guardrails. Develop, maintain, and validate engineering standards, design patterns, and code-level standards. Own adoption of standards across squads and ensure code quality, testing discipline, and adherence to development guardrails. Support code in production, ensuring operational readiness, reliability, and continuous improvement. Leverage cloud platforms, DevOps practices, and automation to improve speed, resilience, and efficiency. Other Capabilities Able to navigate a large complex organization, and build relationships with senior stakeholders Change management, ability to co-ordinate change management resources and processes to maximise outcomes for all stakeholders and users. Able to develop strategic relationships with industry peer groups (maintain current understanding of market supply) and with service providers for collaborative value driven results. YOUR EXPERIENCES Background in ServiceNow necessary Experience leading one or more engineering squads delivering production-grade services. Experience driving adoption of software engineering standards and quality guardrails. Experience supporting and improving production systems using DevOps and automation practices Strong customer focus and outcome-driven mindset Proven engineering delivery leadership across the software development lifecycle Strong technical depth to guide engineering standards, quality, testing, and DevOps practices Excellent communication, documentation, and stakeholder influencing skills Ability to operate effectively within governance, risk, and compliance expectations THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. CLOUD-FIRST NAB is undergoing an exciting "Cloud First" technolog