Manage on a regular basis the recruitment process and retention tactics for all staff including corrective action, training, and employee morale
Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort
Maintain superior service levels and help facilitate ongoing education of all employees
Assist with creating and implementing a weekly schedule to best suit employees' strengths and weaknesses
Delegating tasks to employees
Supervise staff for safety and cleanliness according to Health Department regulations
Accommodate staff and guest requests and preferences whenever possible
Assist with employee evaluations following guidelines and procedures set forth by Midtown
Establish and maintain open, collaborative relationships with direct reports and entire food & beverage team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Financials:
Assist in the management of budgeting, inventory, accounting, payroll, and other financial matters.
Monitor the restaurant's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
Review and maintain daily payroll and scheduling reports/records. Maintain labor costs within established budgetary guidelines
Membership Service & Interaction:
Interact with membership frequently to ensure satisfaction and enjoyment of dining experience and building lasting relationships
Seek out and use service-related guest feedback and take appropriate action to continually improve the level of service, drive overall member satisfaction, increase return visits and reduce guest complaints.
Always represent the highest of Midtown standards when communicating with membership, and respond to all membership complaints or inquiries in a timely manner
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.
MIDTOWN is an Equal Opportunity Employer.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
Benefits
Health insuranceDental insurance401(k)Flexible schedule
Additional Information
Midtown Athletic Club is looking for an Assistant Food and Beverage Manager to help operate our Chromium café and food and beverage department. Our ideal candidate has a positive 'glass half full' attitude and is knowledgeable, hard-working, dedicated, hands-on, personable & team oriented. Come join us!
Learn more about our beautiful Rochester club here: Midtown Rochester, NY | Fitness Club & Gym
Compensation : Starting at $63,000 annually.
Benefits : Benefits include membership, health, dental, and 401k. Please refer to the link below for a full list of benefits and perks offered by Midtown for our full- and part-time associates.
https://careers.midtown.com/about-us/benefits/
Experience/Skill Requirements:
Flexible availability, including evenings and weekends
1-3 years of management experience in a high-volume café or quick-service environment
Passion for food, hospitality, and delivering a positive impact on guests' experiences
Strong guest service mindset with a collaborative, "lead by example" approach
Ability to thrive in a fast-paced environment with strong adaptability and problem-solving skills
Reliable and accountable with a high level of professionalism
Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, email, and spreadsheets)
Ability to read, interpret, and communicate operational documents (e.g., safety guidelines, procedures, recipes) and present information clearly to team members and guests
Ability to stand and remain active for extended shifts (8-10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing
Midtown · Rochester, NY