Demonstrate excellent guest service and encourage positive employee relations
Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
Excellent knowledge and adherence of Fairmont standards
Answer guest inquiries regarding Calgary and the hotel services and facilities
Assist guests with all luggage needs
Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
Assist doorpersons with valet services when required
Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
Communicate with next shift to ensure smooth transition and completion of duties
Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents and security
To relieve Night Bellperson when required
Assist guests with Boulevard Level Services
What will you bring to this role?
Must provide a Drivers Abstract and Class 5 Driver's License, and have the ability to drive standard transmission
Previous Guest Services experience preferred
Must be in excellent physical condition and able to lift very heavy items up to 50lbs.
Current First Aid and CPR preferred
Knowledge of hotel services and Calgary an asset
Willing to work night shifts
Post Secondary education in hospitality an asset
Must have a passion for the delivery of outstanding guest service
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Employee Benefits:
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Benefits
Health insuranceDental insuranceVision insurance
Additional Information
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Bellperson. Inspire and create the grandest experience for our guest, clients and colleagues every day.
The Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations. Reporting to the Chief Concierge. Reporting to the Chief Concierge.
Accorhotel · Calgary, Canada