Global Service Supporter

About the role

Veralto Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World's Most Vital Resources™ Verlato's Water Quality Companies' - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans Our Product Identification companies - Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world's food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily. Please login to our site - https://www.veralto.com/ WATER QUALITY PLATFORM Water Quality ('WQ") Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach , Trojan Technologies , McCrometer and ChemTreat . WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines. ROLE DESCRIPTION Global Service Supporter , where you'll act as a key technical expert supporting regional service teams across Asia. You'll handle complex product issues, collaborate with global engineering teams, and drive faster problem resolution to ensure excellent customer support. This role is ideal for someone who enjoys troubleshooting, working across global teams, and continuously improving service operations. What You'll Be Doing (Job Responsibilities) Deliver advanced technical support for escalated issues from regional support teams. Troubleshoot and resolve complex technical challenges related to company products and services. Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues. Document technical solutions and share best practices to enhance knowledge transfer across support teams. Oversee and optimize the Global Service Support process to ensure timely and effective case resolution. Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction. Stay current with product updates, service offerings, and industry developments. What We Are Looking For (Skills & Qualifications) Bachelor's degree in Computer Science, Information Technology, or a related technical field such as Electrical / Electronics Engineering / Instrumentation & Control. Minimum of 5 years of experience in technical support or a similar role. Solid understanding of the company's products, services, and underlying technologies. Strong analytical and problem-solving skills with a solution-oriented mindset. Proven ability to work both independently and collaboratively in a team environment. Excellent verbal and written communication skills. Experience with support ticketing systems and customer relationship management (CRM) tools. Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting. Flexibility to work varied hours and participate in an on-call rotation as required. Professional fluency in both Thai and English (written and spoken) is required Preferred Qualification: Experience working in a global technical support environment. Familiarity with industry-standard support methodologies and best practices. Relevant certifications in applicable technologies or products. Occasional travel may be required for training sessions or cross-site collaboration. Participation in an on-call rotation is expected to provide support outside of standard business hours. Mentor and support regional support teams to strengthen their technical capabilities and service delivery.