Team Lead, Business Operation

Benefits

Additional Information

Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) JOB PURPOSE Lead a team of 4-12 resources responsible for the daily processing of different transaction and product-based requests. Responsible for the development of team members and their capability Joint ownership of delivering service standards amongst the work streams. Proactively manage risk, meeting all policy and compliance requirements, controls and processes pertinent to role. JOB RESPONSIBILITIES Manage the customer experience, ensuring the controlled and efficient delivery of required products and services in conjunction with effective stakeholder engagement and communications Collaborating with internal stakeholders, ensuring business partners in sales, product and operations are proactively engaged when required to ensure successful outcomes Responsible for SLA monitoring and influencing Follow all standards of work instructions as relevant to deliver on transactional banking products. Apply the sun-down rule - get back to customers by the end of the day with a resolution or with an update on when their query will be resolved Managing of AOM/Workware for the functioning team. Ability to step in and assist with BAU work requests. EXPERIENCE REQUIRED Minimum 4 to 6 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry. At least 2-3 years of experience in Leadership role. Ability to mentor and coach leaders, supporting their wellbeing, development and performance. Confidence in cross-functional collaboration. Time management skill. Fosters teamwork and collaboration Strong PowerPoint and Excel skills and good application of other Microsoft Office Packages. Excellent verbal and written communication skills (English). THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits . 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow . We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process . If this excites you, let's have a chat over a cup of coffee! It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating va