AI Enablement Program Manager

External

Abridge · San Francisco

$176K–$195K/yrFull-timeRemote2d ago

ClassificationComplianceDocumentationGenerative AIHIPAALeadership

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About the role

As the AI Enablement Program Manager, you will own Abridge's company-wide strategy for AI tool adoption, literacy, and safe use. You will design and run the programs, frameworks, and embedded enablement loops that help Abridge move fast with AI without creating compliance, security, or accuracy risk. You will operate at the intersection of IT, Security, and the business, reporting to the Head of IT and working closely with the CISO and functional leads across the company. You will own the intake process for AI tool requests, manage the lifecycle of approved tools and connectors, and translate the governance framework into practical enablement that employees actually use. Abridge operates in a healthcare AI environment under HIPAA, SOC 2, and FedRAMP Moderate. AI enablement here means enabling people to move fast within a real compliance boundary.

Responsibilities

AI Adoption & Enablement Programs

Program Design: Build and continuously improve the company-wide AI enablement program, covering onboarding to AI tools, team-level deep dives, AI Champions, and recurring education formats like the AI Hype Machine series.

Embedded Enablement: Embed directly with business teams to co-create AI use cases, identify friction points, and run hands-on sessions that build durable capability rather than one-time awareness.

Prompt Engineering & Workflow Design: Develop training content on prompt engineering, responsible AI use, agentic workflows, and LLM fundamentals calibrated to non-technical audiences.

Content & Curriculum: Own the content library: tooling guides, use case playbooks, safe-use decision trees, onboarding materials, and recorded walkthroughs. Keep it current as the tooling landscape changes.

AI Governance & Tool Lifecycle

Intake & Approval: Own the AI tool intake and evaluation process, the single front door for any new AI tool, connector, or integration request. Evaluate requests against BAA status, data classification, contractual constraints, and compliance posture.

Tool Registry & Policy: Maintain the Abridge Global SaaS AI Matrix: approved tools, approved connectors, permitted data types, and explicitly not-approved tools. Keep it accurate and make it easy to use.

Vendor & BAA Coordination: Coordinate with IT, Security, and Legal on BAA execution for AI vendors, tracking coverage and identifying gaps proactively as the agentic tooling landscape evolves.

Shadow AI Risk: Identify and address shadow AI usage across the organization through policy clarity, fast intake turnaround, and strong communication, making the governed path easier than the ungoverned one.

Measurement & Reporting

KPIs & Adoption Metrics: Define and track adoption metrics across approved tools: active usage rates, session depth, intake request volume, and time-to-approval. Report to IT leadership and CISO on a recurring cadence.

Business Impact: Instrument enablement programs with pre/post fluency assessments, qualitative feedback loops, and outcome proxies. Translate data into program improvements and executive-level reporting.

Cross-Functional Partnership

Security & Compliance Alignment: Partner with the CISO and Enterprise Security Director to ensure enablement programs reflect current policy, enforce correct data handling behavior, and surface emerging risk patterns.

Stakeholder Influence: Work across Engineering, Product, Clinical, and Operations teams to drive adoption of approved tooling and embed AI literacy into how those teams actually work, not just what they know.

AI Enablement Program Manager

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