Technical Architect

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Technical Architect role is part of our Professional Services team within the Customer Success division. We are looking for a Technical Architect to serve as a trusted technical consultant , partnering with strategic enterprise clients to lead digital transformation (DX) and drive long-term Salesforce success. In this role, you will lead architecture design, guide implementation projects, and collaborate with global teams to deliver cutting-edge solutions - including Agentforce and Data Cloud . What You'll Actually Be Doing Architecture & Strategy: Design overall system architecture and development strategies for enterprise clients, covering integration, security, and large-scale data processing. Project Leadership: Lead technical delivery on Salesforce implementation projects, from proof of concept (PoC) through production, ensuring quality at every stage. Governance & DevOps: Build and govern Center of Excellence (CoE) and DevOps organizations to support continuous improvement and long-term Salesforce adoption. Mentorship & Collaboration: Mentor team members and collaborate with global architects to apply best practices and solve complex customer challenges. You're Our Person If... Experience: 6+ years in enterprise system development, CRM implementation, or IT consulting, including 5+ years in a leadership role (Architect, Technical Lead, or Project Lead). Industry Expertise: Strong background in one or more of the following sectors: Health and Life Sciences, Communication, Media, Insurance, Energy and Utilities. AI Expertise & "Vibe Coding": Advanced proficiency in AI-augmented IDEs (e.g., Cursor, Windsurf ) and state-of-the-art LLMs ( Claude, GPT ) to accelerate development cycles. AI Delivery Tool Mastery: Proven ability to leverage AI-powered tools throughout the entire delivery process (from design to production) to optimize efficiency, quality, and speed. Prompt Engineering: Skilled at structuring complex contexts and multi-step prompts specifically for modernizing and refactoring legacy codebases. Technical Foundations: Strong knowledge of web application development (e.g., Java-based environments) and data modeling. Hands-on Skills: Ability to configure cloud services, write code/scripts, and validate operations. Soft Skills: Exceptional communication and facilitation skills, with the ability to lead complex projects and own outcomes end-to-end. Even Better If... Specializations: Knowledge in system integration, single sign-on (SSO), large data volume (LDV), as well as DevOps and Agile processes. Modern Tech Stack: Experience with front-end frameworks such as React, Vue.js, or Angular . Salesforce Ecosystem: Familiarity with Salesforce solutions or experience in large-scale CRM projects. Languages & Certs: Business-level English communication skills and Salesforce certifications are a major plus. L'Expérience Le rôle d' Architecte Technique fait partie de notre équipe Professional Services, au sein de la division Customer Success. Nous recherchons un Architecte Technique pour intervenir en tant que consultant technique de confiance , en partenariat avec des clients entreprises stratégiques, afin de mener la transformation digitale (DX) et de garantir le succès à long terme de Salesforce. À ce poste, vous dirigerez la conception de l'architecture, guiderez les projets d'implémentation et collaborerez avec des équipes mondiales pour livrer des solutions de pointe - notamment Agentforce et Data Cloud . Ce Que Vous Ferez Concrètement Architecture & Stratégie : Concevoir l'architecture globale du système et les stratégies de développement pour les clients entreprises, en couvrant l'intégration, la sécurité et le traitement des données à grande échelle. Direction de Projet : Diriger la livraison technique sur les projets d'implémentation Salesforce, du proof of concept (PoC) jusqu'à la production, en assurant la qualité à chaque étape. Gouvernance & DevOps : Créer et piloter un Centre d'Excellence (CoE) et des organisations DevOps pour soutenir l'amélioration continue et l'adoption à long terme de Salesforce. Mentorat & Collaboration : Mentorer les membres de l