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Multinational Operations Manager at Starrcompanies
Lead the operations team, ensuring alignment with global standards and local market needs.
Develop and implement standardized operational procedures, workflows, and best practices.
Process Optimization & Efficiency
Analyze and streamline end-to-end operational processes to eliminate bottlenecks, reduce redundancies, and improve turnaround times.
Identify and implement process improvements and automation opportunities in collaboration with local teams.
Monitor and report on operational performance, driving continuous improvement initiatives.
Regulatory Compliance & Risk Management
Ensure operational processes comply with all relevant international and local insurance regulations.
Coordinate with compliance and legal teams to proactively identify and address regulatory risks as required.
Support audits and maintain accurate documentation of operational controls and procedures as required.
Cross-Border Coordination & Integration
Facilitate knowledge sharing and adoption of best practices among regional operations teams.
Support integration of new business lines into global operational frameworks.
Foster a culture of collaboration and continuous learning across diverse teams and geographies.
Performance Management & Reporting
Develop, track, and report on key operational metrics (e.g., cycle times, error rates, customer satisfaction, productivity).
Provide actionable insights and recommendations to senior management for strategic decision-making.
Lead root cause analysis and corrective action planning for operational issues.
Strategic Support
Collaborate with IT, underwriting, claims, and customer service teams to ensure seamless end-to-end service delivery.Requirements Education & Experience Bachelor's degree in Business Administration, Insurance, Operations Management, or related field (Master's preferred). 7+ years of experience in insurance operations or production management, with at least 3 years in a multinational or multi-regional environment. Proven experience managing international and global teams and complex operational processes. Skills & Competencies Deep understanding of insurance operational processes (policy admin, claims, renewals, etc.). Strong process improvement and project management skills (Lean, Six Sigma certification a plus). Excellent leadership, communication, and stakeholder management abilities. Analytical and problem-solving mindset, with attention to detail. Ability to work effectively across cultures, time zones, and organizational boundaries. Fluency in English required; additional languages a plus. Key Performance Indicators (KPIs) Operational efficiency (cycle times, productivity) Error and rework rates Compliance audit results Customer and internal stakeholder satisfaction Cost savings and process improvement outcomesAdditional Information Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Position Summary
The Multinational Operations Production Manager is responsible for overseeing and optimizing insurance operational processes across multiple countries and business lines. This role leads cross-border teams, ensures compliance with diverse regulatory requirements, and drives operational excellence to deliver efficient, consistent, and high-quality insurance services worldwide.
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