Change Manager

Responsibilities

• We're looking for a Change Manager to join our Project Management Office (PMO) within the Membership division. This is a fantastic opportunity to play a key role in delivering large-scale, cross-functional transformation initiatives across our Roadside and Membership portfolios.
• You'll work at the heart of our change agenda-partnering with senior leaders, project teams and the business to ensure change is not only delivered, but truly embedded and sustained.
• This is a high-impact role where your ability to influence, engage and drive adoption will directly shape business outcomes.
• This full-time permanent position is a hybrid work opportunity where you will be required to work across our Sydney CBD and Sydney Olympic Park offices as well as work from home as required and agreed.
• This is a hands-on, end-to-end change role where you will:
• Define the scope, approach and level of change management required across multiple concurrent projects
• Develop tailored, end-to-end change strategies and plans aligned to program and project milestones
• Conduct detailed Change Impact Assessments (CIA) and synthesise insights into clear, actionable summaries
• Identify key impacted stakeholder groups and develop targeted interventions to support transition
• Proactively identify change risks, dependencies and resistance points across initiatives
• Design and implement mitigation strategies and action plans throughout the project lifecycle
• Establish and monitor business readiness criteria, identifying gaps and recommending practical actions to ensure readiness
• Develop and execute communication and engagement strategies that build awareness, understanding and buy-in
• Partner with Learning & Development to design and deliver effective training programs
• Implement change champion networks to support large-scale transformation programs
• Define, track and report on key change metrics and adoption indicators including providing regular insights to senior stakeholders to inform decision-making and drive accountability
• Lead change sustainment planning to ensure successful handover and long-term adoption including supporting leaders and teams to embed new behaviours, processes and ways of working
• Build strong, trusted relationships with senior leaders, project sponsors and key stakeholders
• Coach leaders and frontline teams through change, supporting them to lead effectively during periods of transformation
• Develop and produce high-quality change artefacts to support governance, change maturity and project lifecycle requirements while contributing to the ongoing evolution of the PMO's change management methodology, tools and templates.

Requirements

• 5-7 years' experience leading end-to-end change across multiple projects/programs (ideally in large or matrixed environments)
• Relevant tertiary qualifications (Business, HR, OD) and/or recognised change certification (e.g., Prosci)
• Experience delivering change in agile and/or large-scale transformation environments
• Strong capability across core change activities: impact assessment, readiness planning, risk/resistance management, communications, engagement and training
• Ability to define and track adoption metrics and effectiveness measures, translating insights into action
• Strong stakeholder partnering skills, with confidence influencing and coaching leaders and teams at all levels
• Proven ability to simplify complex change into clear, compelling messaging that drives understanding and adoption
• Comfortable working in ambiguity, managing competing priorities and delivering across multiple workstreams
• Proactive, solutions-focused and highly organised, with a continuous improvement mindset
• Collaborative, adaptable and emotionally intelligent, with the ability to support people through change.
• What's in it for you?
• At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
• Know You Belong
• As part of our recruitment process, successful applicants will be required to complete pre-employment checks.
• Join the NRMA and

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