Salesforce Tech Team Lead

Benefits

Additional Information

Company Description At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es Why join us? 📊 Real impact - We help doctors help patients. Your work truly makes a difference. 📈 At scale, yet agile - 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth - Make a difference now and build for long-term success. Job Description We are building the CRM team that will define how Salesforce powers every patient and doctor touchpoint at DocPlanner. This is not a maintenance role. You will own a product domain end-to-end, shaping how our Sales, Customer Success, or Customer Care teams operate and you will do it on one of the world's most-used healthcare platforms. We are looking for a Salesforce Tech Lead to own the technical direction of our Salesforce practice and lead a cross-functional team of Salesforce professionals. You will be the bridge between delivery and engineering , partnering closely with Project Managers to prioritize and execute the Salesforce backlog, while driving the adoption of AI-powered automation, and ensuring seamless HubSpot-Salesforce synchronization. A strong background in CRM migrations is essential. How will you make an impact? Team Leadership Directly responsible for running the CRM team: Developers, Admins, and Support Designs ownership and accountability models so the right person owns the right problem - bugs, platform work, and business requests are assigned based on expertise and capacity Maintains visibility of all open issues across Support and Sprint boards Works with Head of CRM to identify skill gaps and propose training or hiring plans Organises knowledge sessions on platform capabilities, architecture patterns, and tooling Drives code reviews, technical documentation, and engineering best practices Maintains up-to-date team capacity across all Sprint cycles Governs capacity allocation across three work stream types: Business Requests, Bug tickets, and Technical / Platform tickets Backlog Execution & Delivery Collaborates daily with Project Managers to refine, prioritise, and execute the Salesforce backlog Participates in all Scrum ceremonies: Sprint Planning, Refinement, Daily Stand-up, Review, and Retrospective Owns the Retrospective - facilitates the session, captures actions, and follows up on outcomes Translates business requirements into well-scoped technical solutions and user stories Proactively surfaces blockers, dependencies, and technical debt to stakeholders Accountable for all solutions reaching Production as aligned by PMs Sets and upholds quality standards across the full delivery lifecycle: design, build, test, and release Reviews all significant solution designs before development begins - ensuring scalability and best practices Challenges scope where technical risk or debt is underestimated, proposing well-reasoned alternatives Platform Roadmap Co-owns the CRM platform roadmap alongside the Head of CRM and Product Managers Presents roadmap proposals and technical trade-offs to Head of CRM and stakeholders Tracks Salesforce seasonal releases; proactively assesses impact and opportunity for DocPlanner Drives cross-market platform standardisation - identifying where fragmented solutions can be unified into scalable, reusable architecture Partners with IT, data, and business teams on cross-platform integrations Owns the documentation and assignment logic for all Salesforce platform permissions Oversees Salesforce org health: configuration, security model, data integrity, and performance Technical Leadership & AI Innovation Designs and oversees scalable solutions across Sales Cloud or Service Cloud, and other Salesforce products Leads the design and deployment of agentic solutions: autonomous AI agents, prompt templates, agent actions, and orchestration flows Defines AI adoption strategy within the Salesforce platform - identifying generative AI use cases to augment sales, service, and ops workflows - and drives adoption org-wide, not just implements what is asked Architects and manages Salesforce Omni-Channel routing, WhatsApp for Salesforce, Live Agent, and Embedded Chat - ensuring seamless handoffs between bots and human agents across all Customer Care channels Owns the architecture and ongoing health of the Salesforce-HubSpot bidirectional sync, resolving conflicts, aligning with RevOps on funnel handoffs, and designing integration logic across custom objects and lifecycle stages Evaluates new Salesforce features, Ap

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Docplanner? Share your experience