Additional Information
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved!
Employee Value Proposition (EVP) : PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
YOU ARE: A n asset management rockstar who loves provid ing world-class customer experience through efficient collection efforts and management. Driving within an assigned region. The ideal candidate will be provide d training and place the highest emphasis on exceptional customer service and professionalism.
OUR DAY-TO-DAY:
Ensure regional operations and logistics are efficient and effective
Analyze performance trends to identify ways to maximize results
Provide professional and courteous service to customers, regardless of circumstances
Off-load merchandise returns and assist with collections support as needed
Sit or stand, bend, push/pull, climb and reach
This position requires up to 95 % travel to customers' residences.
YOU'LL BRING:
High School Diploma or GED required
Bilingual (English/Spanish Fluency) is a strong plus, but not required
Must be at least 21 years old
A valid driver's license and a driving record that meets company standards are required. A company vehicle will be provided for business travel.
Must have prior management and collections experience
Previous warehouse, logistics, laborer and driver experience is helpful
Prior experience in customer service or sales strongly preferred
Must maintain a professional appearance
Superb communication skills; written and verbal
Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
Experience in handling money is preferred
Previous lease-to-own (LTO) experience strongly preferred
Progleasing · Remote