Product Manager - Core Consumer Capabilities

Responsibilities

• Own the roadmap for shared consumer capabilities
• Define and evolve the roadmap for shared operational and customer-facing capabilities including alerts & customer communications, bureau integrations and score/report services, and customer servicing tooling
• Ensure priorities align with product roadmaps, operational needs, regulatory requirements, customer engagement strategies, and business growth objectives.
• Enable scalable product delivery
• Work with engineering and product domains to reduce duplication and improve reuse of shared capabilities across ECS products.
• Help teams integrate faster and deliver customer experiences more consistently by evolving shared services into well-supported reusable capabilities.
• Drive simplification, standardisation and operational scalability across the ecosystem.
• Balance reliability, scalability and business value
• Prioritise investments based on customer impact, business value, operational efficiency, scalability, platform health, and strategic product opportunities.
• Ensure critical shared services remain stable, resilient and scalable while continuing to evolve with changing customer and business needs.
• Support initiatives that contribute to revenue growth, engagement uplift, operational simplification and faster time-to-market.
• Experience managing shared customer or operational capabilities within digital consumer products (e.g. customer communications, CRM/engagement platforms, servicing tools, operational systems, financial/reporting integrations, or shared application services across journeys)
• Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical
• Strong understanding of how shared capabilities impact customer engagement (including MAU), servicing effectiveness, operational efficiency, speed of delivery, customer experience consistency, and overall business performance
• Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services, and other stakeholders to align priorities and deliver measurable outcomes
• Confidence balancing customer needs with operational constraints, platform scalability, delivery priorities, and commercial impact
• Data-informed approach, using customer, operational, and product metrics to prioritise work and continuously improve adoption and effectiveness
• Benefits package includes:
• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
• Grade: D/EB8
• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

Benefits

Additional Information

We're looking for a Product Manager - Core Consumer Capabilities to lead the evolution of the shared services and operational capabilities that power Experian UK&I's consumer products and customer journeys. You will be responsible for capabilities that sit at the heart of the consumer ecosystem, including Alerts, Bureau integrations, Salesforce platforms, customer servicing tooling, and shared application services used across our consumer products. You will work closely with Product, Engineering, Operations, Customer Services, CRM and AI/Data teams across the UK and Hyderabad to ensure these capabilities enable scalable customer engagement, operational efficiency, and rapid product evolution.

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