Review and resolve post-sales customer disputes: Act as a liaison with external customers and internal stakeholders (Sales Ops, Legal, CSM, Collections)
Validating contract rates versus invoices generated to ensure accuracy and completeness
Calculating adjustments (including credit memos), generating rebills and ensuring all adjustments are booked
Participate in customer account reconciliation projects
Complete quarter-end close per internal published calendar
Point of contact for other Billing team members located in our global offices
Ensure all cases are completed in a timely manner and escalate all dependencies
Engage in special projects to serve as SME to drive system or process enhancements
Serve as a mentor to junior billing analyst in Charlotte office
Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions
Assist Managers in performing internal control procedures to ensure SOX compliance
Review the validity of dispute and provide adjustments amounts as appropriate
Qualifications & Skills:
Fluent in both languages - English and Italian
Billing and AR Operations experience
1-2 years of customer-facing dispute resolution
Bachelor's degree in accounting or finance
Knowledge of revenue accounting
Experience with mid-volume phone calls to resolve disputes
Solid planning and prioritization skills. Demonstrates high energy with the ability to remain flexible and change priorities in a challenging and fast-paced environment
Strong oral and written communication skills and customer service skills are required
Exemplify an eagerness to learn and take on challenges in a rapidly growing and dynamic environment
Must be a team player and self-start
Detailed-oriented with excellent analytical skills for data mining (with high volume transactions)
Software as a Service (SaaS) experience is a plus
SFDC and NetSuite experience is a plus
Excellent computer skills with MS Office software, including intermediate to advanced Excel, Word, PowerPoint, etc.
Independently takes ownership to manage assigned tasks
Flexible and willing to work overtime when needed
Benefits
Well-coordinated professional team.Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.Additional Health and Life Insurance Package.Employee Assistance Program.25 vacation days.102,26 EUR/ 200 BGN Digital Food Vouchers.61,36 EUR/ 120 BGN Gross as part of the salary for Working Expenses Allowance.About RingCentralRingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Health insurancePaid time offRemote work optionsFlexible schedule
Additional Information
Say hello to opportunities.
It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
We are expanding our revenue operations team and looking for a Billing Analyst to thrive in a fast-paced and goal-oriented department. This position reports to a Revenue Operations Billing Manager and is an interdisciplinary position, which interacts with Billing, Sales, Legal and various Operational Managers.
Please note that this role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.
Ringcentral · Bulgaria