Ensure adherence to global and local P&O policies, labor laws, and data protection standards (e.g., GDPR). Maintain audit-ready documentation, perform quality checks, apply the 4-eye principle, and support internal audits with timely and accurate responses.
Performance Monitoring & Reporting:
Monitor service delivery performance against defined KPIs (e.g., turnaround time, first-time-right rate), identify root causes of SLA breaches or quality issues, and implement corrective actions. Contribute to regular operational reporting and continuous improvement initiatives.
Project & Initiative Participation:
Actively participate in country- or regional-level projects and initiatives as assigned by the manager, contributing expertise to enhance operational processes and employee experience.
Team Support & Knowledge Sharing:
Provide guidance and support to junior team members, fostering collaboration and continuous learning within the team. Build work instructions for the handled processes within payroll from end user and specialist perspective.
Requirements
3-5 years of experience in HR Operations with French payroll
Strong working knowledge of local labor law and HR compliance requirements in France
Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow), analytical and other tools (Excel, Power BI)
Excellent communication Skills and ability to manage complex stakeholder relationships.
Strong interpersonal, stakeholder management, and problem-solving skills
High attention to detail and commitment to data accuracy
Ability to work in a fast-paced, matrix organization.
Analytical skills
Deep understanding of Operational Metrics (SLA, KPI, quality audits)
Languages:
Fluent in French and English (written and spoken)
Additional languages are an advantage
Skills Desired
Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm
Additional Information
Job Description Summary
-In the role of P&O Ops Service Delivery Expert, you will be responsible for driving end-to-end operational excellence across the employee lifecycle, Payroll administration, and Payroll processes. You will ensure delivery against defined KPIs, while maintaining compliance with local regulations and internal policies. Acting as a key point of contact for employees and managers, you will provide timely and accurate support to enhance the employee experience. You will independently resolve most queries and service tickets, escalating only complex or cross-functional issues.
Job Description
Sandoz · Levallois Hq (sandoz)