Trade Desk Associate

Benefits

Additional Information

Job Description: Building trusted markets - powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Please note: To support strong partnership and team connection, this role follows a four day in office work model. This role is based in either our Chicago or NYC office. Role Overview The Cboe FX team is hiring for a Trade Desk Specialist. Cboe FX is seeking a highly motivated Trade Desk Specialist to join its global FX operations team, based in Chicago / New York. As a core member of our follow-the-sun service desk, you will play a critical role in supporting a 24x5 low-latency FX trading platform used by leading global banks, buy-side firms, corporates, and liquidity providers - with direct ownership of the Asia trading session, integrating closely with the London and US teams. Day-to-day, you will be responsible for real-time client support and system monitoring in a fast-paced, time-critical environment. Beyond platform operations, this role serves as a key liaison between a broad range of external stakeholders - including global and regional banks, buy-side firms, corporates, and prime brokers - as well as internal business and technology teams, making strong communication and relationship management skills essential. This is more than a support role. You will have meaningful opportunities to contribute across the full lifecycle of projects, directly shaping the success of the team and the wider business. For someone who values operational excellence and wants to build deep expertise in electronic FX markets, this is an outstanding platform to do so. Trading Desk & Client Support - Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data. - Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g., FIX, ITCH), trading behavior, platform functionality, and connectivity, with speed and precision. - Own issue documentation end-to-end - capturing root cause analysis, actions taken, and resolution outcomes to support internal tracking, client transparency, and continuous improvement. - Mentor and guide junior Trade Desk Associates, providing technical guidance and acting as an on-floor resource during critical incidents. Operational Readiness & Monitoring - Lead daily and weekly pre-market system health checks, including Sunday market start procedures, ensuring full platform readiness ahead of the US session. - Proactively monitor trading activity, market data feeds, and system dashboards throughout the session - identifying, triaging, and escalating operational or technical anomalies with precision. - Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams. - Develop and maintain operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness. Technical Operations & Platform Stability - Perform in-depth technical diagnostics using Linux command-line tools, log analysis, and network debugging utilities to identify and resolve platform and connectivity issues. - Utilize SQL to query operational and trading data for issue investigation, performance analysis, and reporting. - Apply knowledge of FIX protocol, low-latency trading systems, and network fundamentals to support client onboarding, certification testing, and production readiness validation. - Collaborate with the Technology team to investigate and reproduce issues, contribute to post-incident reviews, and drive systemic fixes. Trading & Liquidity Support - Monitor market integrity throughout the session, including crossed/off-market conditions, value-date issues, and liquidity anomalies, escalating promptly and decisively where required. - Liaise with liquidity providers, sales, and internal stakeholders to investigate and resolve trading or flow-related issues. - Support new client onboarding activities, including FIX connectivity certification, API testing, and production readiness checks. Collabora