Please note, this position will provide overnight relief to our night manager. The schedule will include at least two overnight shifts (11 pm - 7:30 am) per week, subject to change based on business needs.
To support the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards
To consistently offer professional, friendly and engaging service while creating heartfelt experiences
To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
To develop supervisors and colleagues through a meaningful training program
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Will be required to work weekdays, weekends and holidays
Any other tasks that may be assigned
YOUR EXPERIENCE AND SKILLS INCLUDE:
Previous leadership experience required
Previous PMS experience preferred
Computer savvy in Microsoft Window applications an asset
University/College degree in a related discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Benefits
Salary: $65,000Employee Benefit Card offering discounted rates at Accor worldwideLearning & Development programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & BelongingComprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.Heart + Artist = Heartist®Our Heartist CultureAt Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.Come As You AreOur Community OutreachOur colleagues are passionate about connecting to the world and to others. Swissotel Chicago is committed to making a positive impact in the community through partnerships with local nonprofiHealth insuranceDental insuranceVision insurance401(k)Paid time off
Additional Information
JOB DESCRIPTION: Assistant Front Office Manager (Overnight Relief)
Accorhotel · Chicago, IL