Manager, Mortgage Operations

Responsibilities

• Interview, train, evaluate, coach, and motivate staff.
• Ensure staff are trained on policies, procedures and guidelines, and underwriters.
• Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
• Manage all operations pipeline, ensuring accurate and timely follow up.
• Resolve member service and loan issues.
• Review loans that are escalated by sales or operations staff.
• Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed.
• Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
• Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.
• Interview, train, evaluate, coach, and motivate staff.
• Ensure staff are trained on policies, procedures and guidelines, and underwriters.
• Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
• Manage all operations pipeline, ensuring accurate and timely follow up.
• Resolve member service and loan issues.
• Review loans that are escalated by sales or operations staff.
• Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed.
• Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
• Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.

Requirements

• Minimum 5 years of experience in a mortgage-banking capacity to include underrating, closing and/or post-closing leadership of staff to include loan-underwriting experience.
• Minimum 2 years in a supervisory/management position.
• Thorough knowledge of First, Conventional/FHA/VA and Second loan originations as well as all technical aspects of residential lending
• Ability to work independently and motivate staff to achieve goals.
• Ability to complete assigned tasks within strict timeframes and work in a fast-paced environment.
• Ability to successfully tailor communications according to the audience.
• Effective, professional verbal and written communication skills. Including the ability to prepare and effectively facilitate presentations.
• Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.
• 5+ years of experience in customer service.
• High school diploma or equivalent, Bachelor degree preferred.
• Active FHA DE & VA LAPP designation is a plus.
• Achieve well-being with:
• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
• Join Achieve, change the future
• At Achieve, we're changing millions of lives.

Benefits

Additional Information

As a Manager of Mortgage Operations , you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.

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