Associate Director, Meetings & Events

About the role

The Associate Director of Meetings & Events will assist in managing, training, and leading the Meetings & Events team to achieve success. The Associate Director will assist in the management and profitability of all aspects of the meeting and events department, including maximizing revenues and profitability, controlling expenses, and protecting the integrity of the guest experience. This role will contribute to the organization as an active business partner that is responsible for supporting the team and company's goals, objectives, vision, mission, and values while providing strong leadership, creativity, and interpersonal skills to a dynamic team, ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to: Extensive knowledge of meeting room capacities, banquet set-up, food and beverage, audio-visual, and any other pertinent details as they relate to events. Contributes to the strategy and planning activities of the Meetings & Events functions including maximizing and managing resources and efforts to ensure client satisfaction, operational efficiencies and revenue targets are met. Responsible for leading the team to establish and maintain rapport with guests prior to, during, and post-conference, both exceeding their expectations and encouraging repeat business. Oversee resume meeting, BEO meeting, Scrub Meeting, Credit Meeting and Departmental Meetings as requested by the Director of Meetings and Events. Represent the Director of Meetings & Events at meetings or engagements in the director's absence. Assist in reviewing sales contracts as well as other important information on behalf of the team, i.e., room block, cut-off date, special concessions, attrition clauses, minimums, space blocking and validate contractual information. Assist in overseeing contractual agreements pertaining to guest room blocks, meeting space, food and beverage, concessions, and event vendor agreements. Monitor and enforce Meetings & Events team deadline dates to ensure the accurate and timely flow of information. Ensure the team accurately forecasts group rooms and group food and beverage revenues for assigned groups. Maximizes efficiency through proper scheduling and cost controls. Assist in selecting, training, coaching, and developing Associates to enhance performance and meet the current and future needs of the department. Ability to supervise Associates, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Identifies areas of improvement, initiates action steps and follow through on a timely basis. Keeps resort information relating to Meetings & Events activities up to date. Responsible for managing, coordinating, and executing high profile and high touch groups as deemed necessary by the Director of Meetings and Events. Maintains strong client relations and ensures that event specifications are communicated and executed for a successful meeting experience for both the meeting planner and attendees. Participate in site visits and planning meetings for upcoming groups as requested. Establishes, enhances, and maintains productive quality working relationships with key internal and external guests. Responsible for acting as a liaison between the guest and operating departments to ensure successful meetings, and to generate repeat business. Ability to communicate clearly and speak, read, write, and understand English eloquently.