Provide technical support during customer upgrades, deployments, rollouts, and post-production phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, re-use and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer.
Participate in the integration of AS400-based systems with modern web technologies.
Collaborate with cross-functional teams including QA, Functional Architects, and Product Owners for successful deliverables.
Support high priority issues and contribute to continuous improvement initiatives.
Requirements
Approximately 2-4 years of hands-on experience working on IBM AS400 systems (RPGLE/CLLE/DB2).
Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
Ability to work calmly under pressure and meet deadlines
Proven background to have managed multiple stakeholders in a global environment
Must have strong multi-tasking skills
Must be self-motivated and quick learner - New technologies, platforms, integrations
Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
Demonstrates initiative and is inquisitive
Succeeds in a fast-paced environment
Demonstrates the ability to work independently without losing team synergy
Demonstrates customer service ethics and core values
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Benefits
Flexible schedule
Additional Information
Scope:
The role involves supporting AR application built on IBM AS400 (iSeries) system. The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs.
Technical Environment:
Application: Blue Yonder Advanced Replenishment
Cloud Architecture: MS Azure / Private Cloud
Primary Skill: RPG ILE/CL400
Secondary Skill (Frontend) - React JS, Node JS
Blue Yonder · Hyderabad, India