Detailed project planning, timelines, and milestone tracking
Project meeting coordination and facilitation
Risk and issue identification and mitigation
Budget management and reporting
Stakeholder communication and management
Comprehensive project documentation
Continuous process improvement initiatives
Mailroom and Fulfillment
Day-to-day oversight of incoming and outgoing mail operations
Team management and supervision of fulfillment specialists
End-to-end fulfillment process oversight (receiving, sorting, packaging, dispatching)
Quality control procedures and error minimization
Data privacy and confidentiality compliance
KPI tracking and reporting (volume, turnaround times, error rates)
Office Operations
Oversight of office operations, including coordination of office visits and logistics, and technology coordination
Review of ongoing invoicing from vendors and providers, and coordination and resolution of inquiries with Accounts Payable
Inventory management and vendor coordination, including office supplies and procurement, coordination with courier services, delivery schedules and logistics
Oversee office equipment management and IT support coordination
Manage office visitor check-in and security protocols
You have...
Proficiency in Microsoft Office Suite, Google, and project management tools
Experience supervising mailroom, fulfillment, or logistics operations with a minimum of four years of relevant experience
Strong vendor management and negotiation skills
Project management and time management experience with strong attention to detail
Exceptional customer focus with strong professional acumen
Process improvement and efficiency mindset
Salary Range: $57,600.00 - $90,000 USD Annual
TELUS offers rewarding benefits, which may vary per job function, such as:
⦁ Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
⦁ Flexibility to work in-office, virtually or a combination of both
⦁ Generous company matched 401K
⦁ Opportunity to give back to communities in which we work, live and serve
⦁ Career growth and learning & development opportunities to develop your skills
⦁ And much more...
Job Type: This is for a current vacancy
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human ou
Benefits
Health insuranceVision insurance401(k)Paid time offFlexible schedulePerformance bonus
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish together
TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.
We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.
If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.
Here's the impact you'll make and what we'll accomplish together
The Office Manager will provide administrative and project management support for the US Regional Headquarters in Canton, MA, including office management and support of mailroom and fulfillment operations.
Lifeworks · Boston, MA