Clinic Support Officer

Responsibilities

• Serve as the first point of contact for patients and stakeholders, providing professional and timely assistance.
• Manage appointments, waitlists, and patient records using the Patient Management System.
• Process payments, perform daily reconciliations, and maintain accurate financial records.
• Maintain clinic databases, prepare routine correspondence, and support patient record administration.
• Contribute to a collaborative team environment and ensure compliance with University policies and relevant legislation.
• About you
• To be successful in this role, you will hold:
• An Associate Diploma with relevant experience or a combination of relevant skills, knowledge and experience
• Strong interpersonal and written communication skills, including a demonstrated ability to contribute to a high-performing team.
• Outstanding organisational skills and the ability to manage competing priorities.
• Strong IT skills and experience in the use of the MS suite of programs and applications.
• What we can offer
• This is a fixed-term (until 18 December 2026), part-time (60% FTE) position based at Griffith University Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.
• Griffith University's campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
• Salary Range
• The full time equivalent base salary will be HEW Level 4 range $76,126 - $80,321 per annum + 17% superannuation. The total FTE package will be in the range $89,067 - $93,976 per annum.
• Why Griffith?
• As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:
• 50% fee discount for work related post graduate Griffith degrees
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• How to apply
• At Griffith, we're committed to providing a safe and inclusive environment for all - whoever you are and wherever you're from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
• Please submit your application online and ensure it includes the following:
• A covering letter outlining your suitability for the role (please refer to the About You section above and the position description )
• Current curriculum vitae/resume including full contact details
• Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.
• For further information specifically about this role, please contact Aline Archbold, Psychology Clinics Manager at a.archbold@griffith.edu.au .
• For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at j.dhall@griffith.edu.au .
• Closing date: Sunday, 14 June 2026 at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 - 2 weeks from the closing date to expect an application update.

Benefits

Additional Information

Griffith Health Clinics form part of Griffith University's health portfolio and provide community-based clinical services while supporting the practical education of health students. Our clinics operate across multiple disciplines and are committed to delivering safe, ethical, and client-centred care. Working within Griffith Health means being part of a collaborative environment where clinical excellence, education, and community impact come together. Our professional staff play a vital role in ensuring patients, students, and academics are supported by efficient and responsive administrative services. We are seeking a motivated Clinic Support Officer to join our Psychology Clinics team, providing high-quality reception and administrative support within our clinical environment.

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