Intern - Digital Services Enterprise Applications

About the role

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. Description of Work NC Department of Information Technology Internship Program Fall/Winter 2026 The NC Department of Information Technology offers two (2) internship programs designed for people at all stages looking to enter the technology field. Interns are paid $20 per hour and work 20 to 40 hours a week in both programs, either fully onsite or on a hybrid schedule, depending on the position requirements and location. While providing "real-world" work experience, ensuring interns contribute to the day-to-day operations of the NC Department of Information Technology. Preference is given to candidates who either reside in North Carolina or are within a three-hour commute of the assigned duty station for the internship. The Fall/Winter 2026 internship will start on September 28, 2026 and will conclude on March 26, 2027. NCDIT Tech Internship - Students in IT-related degree programs attending a North Carolina college or university - North Carolina residents attending equivalent out-of-state institutions in IT-related degree programs Knowledge Skills and Abilities/Management Preferences Intern - Digital Services Enterprise Applications You will receive training and hands-on experience managing content in Digital Commons and Drupal CMS, support onboarding of new websites, and help review and triage ServiceNow support tickets. Your responsibilities include verifying ticket details, participating in QA testing for usability, accessibility, and content accuracy, and enhancing Help Guidance materials. You will also explore Google Workspace tools and Data Studio dashboards, and support accessibility‑related projects such as content audits and remediation. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Anaja Lakeiya McClinton Recruiter Email: dit_hr_recruitment@nc.gov