As the Product Manager (Customer Experience), you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:
Workspace in Ellerslie office
Company-issued equipment
Formal, hands-on training
What you'll be responsible for...
Own the end-to-end customer experience Map and understand how customers interact with our products across onboarding, servicing, payments, and support
Become the go-to expert on "how things actually work"
Drive real improvements Identify friction points and gaps across journeys
Deliver incremental improvements that make a measurable difference
Lead the "last mile" of delivery Work alongside technical PMs on initiatives (e.g. telephony, portals, payments)
Own rollout into the business-comms, training, knowledge base, adoption
Be the voice of the customer Translate customer and frontline insights into clear requirements
Ensure what gets built works in the real world
Connect the dots across the business Work across Customer Services, Product Commercialisation, VAS, Credit, and Technology
Step in where ownership is unclear and drive outcomes
Qualifications & Skills
5-8+ years' experience in Product, Customer Experience, or Operations roles
Proven ability to drive change across teams without direct authority
Strong understanding of how products are delivered and experienced by customers
A bias for action-you don't just identify problems, you fix them
Bonus if you have:
Experience in payments, cards, or financial services
Exposure to Salesforce, contact centres, or customer platforms
Why join us?
High-impact role with visibility across ANZ and the wider Corpay Business.
Opportunity to shape how customer experience is owned in the business
Work across multiple teams and influence real outcomes
Our Company & Purpose
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments.
Equal Opportunity/Affirmative Action Employer
About Corpay
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and be
Corpay · Auckland - Ivp