Business Analyst (CRM & Digital Systems)

Responsibilities

• Manage and support day-to-day operations of CRM and enterprise digital systems , ensuring system stability and issue resolution.
• Drive end-to-end project delivery across the Software Development Life Cycle (SDLC), from requirements gathering to deployment and post-go-live support.
• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements .
• Translate business needs into actionable deliverables for IT teams and vendors.
• Lead vendor management activities , including coordination, performance tracking, issue escalation, and delivery governance.
• Plan and execute User Acceptance Testing (UAT) : Define test scenarios and test cases
• Coordinate business users and vendors during testing
• Track defects and ensure timely resolution
• Manage project timelines, risks, dependencies, and deliverables in alignment with PMP/project management best practices .
• Support system enhancements, change requests, and continuous improvement initiatives.
• Maintain project documentation including BRDs, test artifacts, status reports, and meeting notes.
• Facilitate stakeholder meetings, workshops, and training sessions.
• Experience & Qualifications

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Company Intel

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