Pharmacy Technician II - Denver Health Medical Plan (*Must Live in Colorado*)
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We are recruiting for a mission-driven Pharmacy Technician II - Denver Health Medical Plan (*Must Live in Colorado*) to join our team! We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey. Our Values Respect | Belonging | Accountability | Transparency Department Managed Care Administration Must Live In Colorado Job Summary The Pharmacy Technician II, under general supervision of the pharmacy technician supervisor, performs technical tasks within the pharmacy department of the Health Plan. Based on area of necessity and assignment, responsibilities may include answering inbound phone calls, making outbound phone calls, processing faxed, electronic or verbal prior authorizations, and basic computer system operations. Demonstrates the ability to competently work in different areas of pharmacy practice. Essential Functions : Ensures basic knowledge of call center functions. Develops continuous call center etiquette when taking/making phone calls. Implement phone call documentation on all inbound or outbound calls. (50%) Ensures basic knowledge of prior authorizations. Implement decisions for prior authorization based off criteria and send to clinical review when appropriate. (30%) Triages and escalates any prior authorizations, questions or issues outside the pharmacy technician scope of practice to the direct supervisor or pharmacist on duty as needed. (20%) Education : High School Diploma or GED required AND Post High School Diploma or Certificate Program completion of a pharmacy technician training program, preferred Work Experience : At least one year of pharmacy technician in a healthcare or retail setting required Licenses : CPHT-Certified Pharmacy Technician - PTCB - Pharmacy Technician Certification Board required AND PHAT-Licensed Pharmacy Technician - DORA - Department of Regulatory Agencies required Knowledge, Skills and Abilities : Ability to work as a team member Attention to detail Knowledge of basic pharmacy practices and procedures Mathematical computation skills Organization and communication skills Good typing, keyboarding and proofreading skills Ability to work independently within a remote setting Knowledge of prescription processing and third-party billing, if applicable Proficiency with Microsoft® Office, preferred Prioritize and manage multiple tasks simultaneously based off compliance times or due dates Shift Days (United States of America) Work Type Regular Salary $21.00 - $28.60 / hr
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