Senior Customer Success Engineer

About the role

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Senior Customer Success Engineer - NGFW (France) Company Description At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. Disruption is at the core of our technology and our way of work. Through FLEXWORK, our approach to how we work, employees are empowered to push boundaries, choose their ideal balance of remote/office productivity, and help us all evolve, together. The Team & Role Senior Customer Success Engineers (Sr CSEs) at Palo Alto Networks are product experts, strategic technical advisors, and assertive customer advocates. We are moving away from the traditional, reactive support responder model to act as outcome-driven engineers who proactively elevate our customers' overall security posture. This senior-level position is dedicated entirely to our enterprise customer footprint in France. Working within our Network Security organization, you will provide programmatic leadership and strategic advocacy for a dedicated portfolio of high-value, high-complexity enterprise environments running our Next-Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies and Strata Cloud Manager (SCM). As part of our global Scale & Optimize (S&O) transformation, you will run parallel service frameworks-delivering on legacy Focused Services accounts while programmatically architecting customer roadmaps under our next-generation premium success models.