AVP, Controllership - Reconciliation Manager (L10)

Responsibilities

• Reconciliations (Quality Assurance & Controls)
• Lead and grow a team of ~5 reconcilers, providing guidance on exception/issue management and daily reconciliation execution, while overseeing operational controls and end-to-end workflow.
• Perform independent reconciliation approvals for low- to medium-risk accounts, ensuring adherence to corporate standards for criteria, documentation, and required evidence.
• Coach and mentor reconciliation team with targeted feedback to strengthen quality and reduce repeat findings.
• Develop regular cross training plan and ensure a strong business continuity plan.
• Partner with process teams to ensure reconciliation inquiries and exceptions are addressed within expected timelines.
• Collaborate with process owners to clear unreconciled items and drive root-cause fixes for issues identified through QA and review activities.
• Reconciliation Administration (Operating Model, Team Leadership & Enablement)
• Lead the creation and maintenance of documentation supporting reconciliation automation and controls, including RPA process documentation to assigned portfolios.
• Identify, prioritize, and execute process improvement and simplification opportunities, drive adoption, and measurable outcomes.
• Manage reconciliation system maintenance and governance activities, including: new account setup, changes to process assignments/ownership, build/maintain match rules, and manual imports (as applicable).
• Perform quality assurance reviews to confirm adherence to procedures and provide feedback to reconcilers for enhanced quality. .
• Coordinate creation, maintenance, and indexing of team job aids to ensure current, accessible documentation.
• Manage workflow ticket resolution and troubleshooting for reconciliation processes and reconciliation system issues.
• Provide cross-training and backup support for daily file processing/transmissions and other system administration tasks as needed.
• Provide On-going guidance, development plans, regular 1:1s and succession planning across the team
• Payment

Benefits

Additional Information

Job Description: Job Title: AVP, Controllership - Reconciliation Manager (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities for all to take up leadership roles. Organizational Overview: The Controllership organization oversees Synchrony's day-to-day accounting operations and related governance activities. Core responsibilities include cash accounting, general ledger accounting, client accounting, account reconciliations, period-end close and financial reporting, accounting system maintenance, and control/governance sub-processes. These activities collectively support quarterly and annual close execution and help ensure accurate, timely, and compliant external financial reporting. Role Summary/Purpose This individual will lead the Asia Reconciliation Preparation Team driving process improvements, automation, and strengthening the consistency, quality, and timeliness of balance sheet account reconciliations across Controllership. The role requires leveraging accounting knowledge to perform effective reconciliations and implement efficiencies in the related processes. The role focuses on driving consistency in how reconciliations are performed within the Controllership organization and performs and oversees reviews for low to medium-risk reconciliations, converts review outcomes into actionable process improvements, and partners with process owners to drive simplification and automation. This position requires strong accounting fundamentals, reconciliation tooling/system knowledge, and the ability to influence Controllership, Risk, Internal Audit, and external Auditors. The role partners closely with Controllership process owners and account preparers/reviewers to strengthen controls, reduce unreconciled items, and improve reconciliation cycle performance. Lead and develop a team of professionals across reconciliation preparation activities and related support, administration, and communication including motivating, coaching, and monitoring performance of team.

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