$41,000Job DescriptionBasic PurposeTypical FunctionsConducts thorough examinations of submitted licensing documents to ensure compliance with state laws and regulations. Reviews documents for completeness, accuracy, proper execution, required approvals, and applicable fee calculations.Processes applications from initial receipt to final approval or issuance, identifying any deficiencies or additional requirements and promptly communicating them to applicants via phone, email, or formal correspondence.
Provides technical support and guidance to applicants using the state's online licensing portal, including troubleshooting common issues, answering user questions, and offering step-by-step instructions as needed.
Interprets and explains licensing policies and procedures to assist applicants, including school and technical institute administrators, licensed professionals, business owners, and the general public.
Utilizes and manages data within licensing software applications, ensuring accurate entry and maintenance of applicant records and processing statuses. Prepares administrative reports and summaries on licensing activities, trends, and compliance data as needed.
Collaborates with internal and external partners, including other state agencies, to verify compliance requirements and address regulatory questions.
Recommends updates or changes to policies, regulations, or internal procedures based on emerging needs, applicant feedback, or observed challenges.
May assist with the onboarding and training of new team members in departmental processes and software applications.
Level Descriptor
This is an entry-level position where employees handle routine licensing tasks for multiple types of applications. The Licensing Coordinator I will develop a strong working knowledge of the department's operations, services, state statutes, and technology platforms.
Education and Experience
Preferred, but not required; at least two years of technical clerical experience, or an equivalent combination of education and experience, preferably in a regulatory, compliance, or customer service role.
Knowledge, Skills, Abilities and Competencies
Knowledge : Familiarity with licensing procedures, applicable laws and regulations, and standard office practices. Knowledge of database and licensing software applications is preferred.
Skills : Proficiency in using database systems and office software; ability to quickly learn and navigate licensing software and online portals.
Abilities : Strong communication skills, both written and verbal, for interacting with applicants and team members. Ability to interpret laws, policies, and technical documents accurately. Detail-oriented with a strong focus on accuracy and organization.
Competencies : Ability to assist applicants effectively by phone and electronic communication, perform accurate data entry, maintain confidentiality, and demonstrate patience and professionalism under pressure.
Special Requirements
May require additional training on specific licensing software or database applications to fully support applicants and maintain compliance standards.
Additional Job Description
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click
Paid time off
Additional Information
Job Posting Title
Licensing Coordinator I
Agency
190 ST BD OF COSMETOLOGY AND BARBERING
Supervisory Organization
Cosmetology Board
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Okgov · Oklahoma County