Manager I Traveler Experience D&G

External

Travelhrportal · Kaiserslautern, Germany

Full-timeRemoteToday

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Responsibilities

Ensures talent mix meets business needs
Drives change and employee/leader engagement through effective communications
Uses data to monitor team performance and trends, creates action plans as necessary to ensure sustained performance
Business Leader
Responsible for team delivery of superior customer service to client groups delivering within the budgeted cost structure

Requirements

University degree or equivalent experience

7+ years working in a customer service environment, with 3+ years of people management experience

Contact center experience preferred

Candidates must be fluent in English and German - verbal and written

Location

Kaiserslautern, Germany

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Manager I Traveler Experience D&G

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