High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.
Preference may be given to those fluent in both English and Spanish.
Important Notice Regarding Multiple Applications:
Please upload Resume and Cover Letter. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
This is an on-site position
No relocation assistance will be provided.
Please be aware that selected candidates for this position must be authorized to work in the United States and will need provide documentation of eligibility on the first day of employment.
The court does not provide visa sponsorship.
Duties/Responsibilities:
Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
Receive and process payments per minimum accounting standards;
Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
Scan court documents into the court's case management system;
Receive court documents; review, verify, and process documents; create case files;
Process proofs, certificates, and registration from information received in-person or via the mail;
Assist court customers with sensitive issues;
Communicate case information effectively to partner agencies;
Additional Duties:
Drop off and pick up paperwork for case files and interdepartmental mail;
Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners;
Complete duties, special assignments, and projects as assigned.
Knowledge, Skills, and Abilities:
Must have knowledge of general office procedures and practices to include record keeping, filing, and typing forms, documents, and correspondence.
Must have knowledge of office equipment and software such as Microsoft Word, Outlook, and Excel.
Must have knowledge of business English, grammar punctuation, spelling, and a good mathematical aptitude.
Must have the skills to operate a computer to enter and retrieve information in a complex database.
Must have good organization, time management skills, and problem-solving skills;
Must have the ability to research facts, analyze, and identify resolutions to issues.
Must have the ability to work independently and under pressure.
Must have the ability to communicate effectively, both verbally and in writing, with a diverse group of people.
Special Notice Items:
Preference may be given to applicants who are Spanish speakers.
A valid AZ driver license is required at the time of appointment if duties re
Benefits
Vision insurance
Additional Information
Job Description Summary
Join Our Team as a Court Case Management Specialist!
Are you a strong communicator who thrives in a fast‑paced, environment? If so, you may be the ideal fit for our Court Case Management Specialist role!
The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. The role includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures. Job Description
Hiring Rate: $17.37 Hourly
Pimacounty · Public Service Building