Director of Product

About the role

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our growing and established hub in Bengaluru, India. With rapid a growth plan in place for India, we're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. As one of the Directors of Product at Serko, you will oversee the development of platform shared services that creates the foundation for all of our travel product offerings. You will be responsible for setting and executing the product strategy and roadmap for those services in close collaboration with the Director of Engineering, Platform. In addition, you will collaborate closely with cross-functional stakeholders to deliver exceptional products that meet customer needs and drive business success downstream from the platform delivery. It is expected that you will deliver AI-native platform services that will fuel Serko's most modern agentic products - as such, you will be expected to align and collaborate with other Directors of Product who will rely on the platform to make their product experiences come to life. Successful candidates are expected to demonstrate high levels of technical acumen and have a demonstrated track record of building world-class technology platforms (or similar shared technology services). What you'll do Platform Product Strategy and Roadmap: Closely collaborating with key stakeholders including Directors of Engineering for Platform, and Directors of Product of Serko's travel Products. Translates business strategy and product requirements into scalable, reusable capabilities that evolve shared services into a strategic asset. Independently anticipates future needs to drive operational efficiency and company-wide innovation with critical inputs from Directors of Product of Serko's travel products. Sets clear goals, ensuring alignment with organizational objectives. Curates and sequences the platform roadmap by balancing validated travel product demands with strategic priorities. Manages trade-offs between resourcing and platform investment. AI Innovation: Implements modern technologies into platform product designs to ensure Serko's products are at the forefront of technology solutions for customers, including AI-native experiences Leverages data and insights to drive continuous improvement of product delivery for platform Stakeholder Communication: Collaborates with product, technology and commercial (Revenue) peers to ensure platform delivery is aligned to company delivery, customer expectations and customer success. Communicates effectively with stakeholders, including executives, customers, and partners, to ensure alignment, support for product initiatives and report progress of platform delivery. Presents platform product strategies, roadmaps and updates to senior leadership, influencing decisions with compelling data insights End-to-End Product Management: Delivers world-class platform products that fuel e-commerce experiences for the corporate travel industry, from customer-facing tools to supply-side aggregation and partnerships with 3rd party plugins Oversees the entire platform product lifecycle from ideation to launch, ensuring timely delivery and high-quality standards, while quickly and effectively solving any faults. Drives an AI-first platform agenda, ensuring infrastructure is designed to natively support model-driven and agentic product experiences (real-time inference, orchestration, and scalable data pipelines) as a default, not an add-on Raises the bar on velocity with precision, embedding experimentation, automated testing (including model validation), and continuous delivery practices that enable rapid, confident shipping of AI-powered features. Owns the evolution of infrastructure as a direct product enabler, delivering scalable, observable, and governed systems that accelerate AI product delivery while meeting enterprise standards for reliability, security, and trust. Acts as a bridge between strategic and tactical execution, knowing when to zoom out to empower teams and when to zoom in to remove blockers Collaborative Development: Partners with cross-functional teams to drive customer outcomes from discovery to launch Collaborates with other product teams to develop compelling value propositions that drive product adoption and revenue growth Performance Metrics and Optimization: Defines and tracks key performance indicators (KPI

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