Build relationships with customer contacts to execute day-to-day transportation needs
Proactively monitor, manage, and follow up on shipment daily exceptions
Manage service failures with transportation service providers and work with customers to resolve any potential issues
Identify cost savings opportunities (route guide optimization, order consolidation, lead time compliance, etc.)
Provide prompt and professional response to customer's requests for additional information
Hit tactical and operational KPI targets (Quality and Productivity Metrics)
Manage reconciliation of weekly financial reports
Responsible for running and improving reports on daily shipment activities
Identify and implement operational efficiency gains
Execute and respond to changes submitted by the customer in a timely and accurate manner (notify transportation service providers, reschedule appointments, etc.)
Collect, sort, and distribute operational information to the internal team
Requirements
Required:
1-5 years of international logistics
Strong communication skills in English
Preferred:
Willingness to create and adhere to process and plan
Ability to solve problems in an effective and efficient manner
Ability to think creatively and be flexible
Ability to work in a stressful, team-oriented, and fast-paced environment
Friendly, customer-service attitude
Knowledgeable in Microsoft Outlook, Excel, and PowerPoint
Detail-oriented and strong communication skills
Benefits
Real opportunities to grow your talent in a fast-moving, global organizationA fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platformsComprehensive benefits, including competitive salary and company performance-based bonuses.Vision insuranceFlexible schedulePerformance bonus
Additional Information
C.H. Robinson seeks a Logistics Representatives to join our 4PL (RMS) division in Wroclaw. We are hiring professionals with prior, relevant logistics or supply chain experience across a range of experience levels. Final role scope and level will be determined based on demonstrated skills and experience assessed during the interview process.
As Logistics Representative you will play a key role in managing supply chain data and ensuring smooth transportation operations for our customers. In this role, you will coordinate transportation arrangements, and build strong relationships with assigned accounts. You will also have the chance to identify process improvements and contribute to projects that make a real impact.
If you are detail-oriented, proactive, and passionate about logistics, this is your opportunity to grow with a global leader and continue developing your expertise.
Ready to move forward? Apply today and let's shape the future of supply chains together!
Chrobinson · Wrocław Centrum Południe