Skip to main content
Back to jobs

Client Support Associate (on-site)

External
aspca logoAspca · Champaign, IL
Full-timeHybrid1w ago
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

The ASPCA Client Support team provides a communication pathway for our clients and fields approximately 100,000 calls annually. Our Client Support work involves providing veterinary triage, appointment scheduling, program support, and logistics for the ASPCA Adoption Center, Animal Hospital, Communications, Community Engagement, Community Medicine, Equine Welfare, Grants, National Field & Disaster Response, Spay/Neuter Alliance and Strategy & Research teams. Additionally, this team collaborates with social service agencies and veterinary partners to help the most at-risk animals within our designated service areas. The Client Support Associate will have excellent customer service and communication skills and will work effectively and professionally communicating with pet owners and veterinary professionals to schedule services, assess and report on animal health and well-being, and keep accurate case records to assist with ASPCA mission-focused work involving at-risk animals, surrender prevention, and anti-cruelty intervention. This person will accept ownership for effectively solving customer inquiries and requests, keeping customer satisfaction at the core of every decision and behavior. The Client Support (CS) team communicates with pet owners and veterinary professionals to schedule services, assess, and report on animal well-being, and keep accurate case records to assist with our mission-focused work.

Responsibilities

  • The Client Support Associate reports directly to the Team Leader, Client Support and has no direct reports.
  • Where and When You'll Work
  • This position is an on-site role and reports to the Champaign, IL ASPCA location.
  • Ability and willingness to travel up to 5% annually, as needed.
  • What You'll Get
  • Responsibility buckets are listed in general order of importance. They include, but are not limited to:
  • Client Support Responsibilities:
  • Professionally manage contacts by telephone and electronic means from departmental referrals, animal owners, and others to keep pets and people together
  • Assist in the daily operations of all logistical areas of Client Support by maintaining knowledge of ASPCA program areas and assisting callers with information and services to provide targeted support
  • Assess/triage illnesses and injuries appropriately, referring to the appropriate veterinary resources
  • Utilize the electronic record databases to record complete case histories, document findings accurately, and provide detailed recommendations to owners.
  • Complete follow-up phone calls to pet owners, rescuers, and veterinary clinics as needed
  • Consult the on-site and off-site experts as needed for additional information
  • Assist with maintenance of confidential files
  • Collaborate with management and provide solution-driven ideas when internal or external issues arise
  • Maint

Benefits

The target hiring range for this role is $21.00 - $22.45At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:Affordable health coverage, including medical, employer-paid dental and optional vision coverage.Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions - we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.For more information on our benefits offerings, visit our website .Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsParental leave

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at aspca? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect