Manage diverse order types, ensuring accurate system entries and fulfillment.
Address customer orders with precision, catering to a wide range of needs.
Resolve inquiries effectively, performing thorough analyses to address root causes.
Uphold exceptional quality and efficiency standards in all transactions.
Provide solutions for order processing, fostering team growth and learning.
Engage in dialogue about system and process improvements.
Handle complex orders, demonstrating our commitment to service without boundaries.
Review orders proactively to prevent potential disruptions.
Communicate effectively with all organization levels to address delays.
Collaborate to fulfill customer needs and ensure equitable service delivery.
Partner with a global clientele and colleagues, embracing diverse perspectives.
Maintain and enhance the accuracy and accessibility of customer data.
Adhere to financial controls and policies, managing third-party data responsibly.
Qualifications, Knowledge & Skills:
Welcomes individuals with a degree or those who bring equivalent professional experience in a relevant field
Seeks candidates with a comprehensive understanding of foundational theories, principles, and concepts that are essential to our industry
Exhibit professional knowledge that informs decision-making
Understand the varied roles and contributions within our organization !
Apply business knowledge to make decisions reflecting our inclusive values
Scope of Impact:
Provide support and services that influence outcomes within our operations.
Utilize established practices to achieve shared goals.
Foster clear communication and mutual understanding.
Encourage problem-solving approaches that consider diverse team and client needs
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable
Benefits
Equity / stock options
Additional Information
LSEG:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.
Data & Analytics:
Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in class analytics that customers expect -driving innovation and growth across global markets. And our high-performance solutions -from trading, to market surveillance, to wealth solutions and more -help to enhance the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices -and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks
Job Description:
Join our dynamic team and contribute to guiding our diverse clientele from inquiry to successful service delivery! You'll be responsible for crafting accurate quotes and ensuring meticulous order entry, facilitating a smooth transition from quotation to billing.
Your commitment to service excellence will be crucial as you work to exceed customer expectations with timely deliveries. You'll play a key role in maintaining our reputation for prompt service, meeting the expected turnaround times for all products and services.
In managing complex requests and specialty accounts, your expertise will be key in reducing resolution times and upholding the highest standards, thereby enhancing customer satisfaction and trust in our services.
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